AR
Abi R

1 reviews | Active since Dec 2015

28 Jan 2020, 10:23

Poor service

Am really worried about my decision to move to fed-health i think its the greatest mistake i did last year no one communicates i have to spend my money as a customer to keep calling them every time

am due to give birth in a months time am worried that i will be left with a huge hospital bill to pay i dont need this stress now

monthly contributions increased and no communication i know that things increase yearly but a simple sms or email to notify me so i can adjust my budget but no, no one cares in this medical aid

i think i should go back to my previous medical aid i wold rather pay more than deal with this stress at this stage in my life...

if i give birth to a premature baby it will be due to the unnecessary stress that this medical aid has caused in such a short space of time

deeply disappointed

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Jan 2020, 11:31
Official
Thank you so much for your review we will be in touch shortly.

Best Wishes
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply30 Jan 2020, 09:41
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family

AR
Abi R's update30 Jan 2020, 09:54
Reviewer Update
Thank you I received the call

However am still waiting for the increase letter that was sent out in November