Poor Service

I find myself calling like an idiot because consultants cannot read an email. I've requested an upgrade (within the scope of what the scheme allows). My email is misread, no one takes time to respond to my questions. Instead I get the membership certificate with incorrect information. Cherry on top, the consultant informs me she cannot call me back as she's going to get an incoming call after dropping my call... I don't have millions to spend on my mobile phone calling Fedhealth. DO BETTER!!!! I'm expecting a call from a senior. Done speaking to *********** consultants