Poor Service and wrong information given.

In April 2018 i was looking for a new medical aid, and a guy from Wellworx Nadeem Shaik Madar contacted me and advice i took out the Fedhealth Maxima Entry saver option. I was satisfied with all the benefits, but had a question regarding the Hospitals in the Fedhealth network. I send Nadeem a email asking him that i do not see Worcester Medi Clinic as a Network hospital on this option in the brochure and if he can please confirm. He then send me an email back that Medi Clinic Worcester infact is a Network hospital on this Maxima saver option. I still have his email where he confirmed that. I then send him the application form and the medical aid was active from 1st May 2018. Membership no: ********** 9842

1 months went by, and i decided to phone fedhealth callcentre just to make sure that Worcester Medi Clinic is on the maxima saver option network, and the call centre then confirmed that it was not, they could not assist me and then put me through to Nadeem. He was unavailable and I then email Nadeem on 15/06/2018 asking him why he gave me the wrong information. I cannot travel 60km to the nearest hospital when there is a emergency. If i knew that, i would have never taken out this medical aid. I then asked him to refund our premiums, i will get another medical aid that suits my needs. He asked me to give him a day or two to speak to his supervisor. He then phoned me back (not sure about the date) and he said that he spoke to his supervisor and they gave permission to open Worcester Medi clinic as an Network hospital on my Maxima Saver Option. They do not want me to cancel my fund. I then asked Nadeem to send me proof thereof. The next day a lady contacted me from the scheme (I did not get her name and surname) asked me weather i would like the proof now or only at claim status. I then told her to please send it to me now.

Well, after another month i have not recieved any letters or correspondence. On the 17th of July Nadeem from Wellworx did send me a mail saying that i will recieve the letter before close of business. Today is the 27th and i am still waiting. He does not respond to my mails anymore. Althoug he do recieve it.

I want to cancel this medical scheme now and look for something else. This is very poor service from your marketing dept and I dont understand why someone will give the wrong information to a client. I am now frustrated and fed up, it is a pitty though because i am satisfied with this medical aid but unfortunately the nearest Hosp in the network is Ceres, and i will not travel that far.

Hope we can sort out this matter

Regards Chantel Meyer