Poor service and *********** service providers

We have been members from January 2018. On submission of all our documents they haven't loaded our banking details onto the system for the debit order that we requested.

Each month we need to spend more money on airtime to call the call centre to confirm if the debit order is going of for the current month. Every call centre agent have had the same response, which is "we see on the system that you have send 5 emails with your banking details but it haven't been loaded onto the system". This was the response from March 2018 and it is already June.

Now we sit with the problem that if we don't EFT on the 4th of each month they stop our medical aid due to no payments because FEDHEALTH don't load our details ONTO THE SYSTEM for a debit order and WE must suffer for their negligence!

I am FED UP with the poor service. I will not advise anyone to join this aid.