Poor service again from Fedhealth

After holding for a very long time for the call centre, some idiot answered me and asked if he could help. I tried to explain to him that I needed an orthopaedic surgeon that is on fed 3 grid and practices in a grid hospital. He was in an extreme hurry and extremely unhelpful and told me to hold on. After holding for another 9 and a half minutes, he never came back to me, I cut the call. It's poor service like this that will get me to change my medical aid. Unfortunately, I never got his name.