Poor service

<p>I am scheduled for an operation on the 16/03/2017 and I called to log the preauthorization request as required on 02/03/2017.<br /><br />1) When I received the confirmation form from FedHealth the operation was incorrect (I phoned through the correct codes on no less than 3 occasions to try to fix this) Ultimately it took more than I week of daily phone calls to make them understand they have the wrong procedure.<br /><br />2) I've had to phone almost every day since 02/03/2017 to get them to do something, they contacted me once for a previous medical aid certificate but no other supporting documentation was requested. Only after I phoned yet again did they inform me (by sending a email with a document without specifics) that some documentation was required, they did not specify who needs to provide the documentation. But being forward thinking I contacted the doctor and requested the documentation. This was sent by myself and the doctor (this was on 14/03/2017 11:52 am). I phoned the evening to ensure that I've given them enough time to process the document and was told the request for the operation had been denied but they see that the document is there and that the operation will be authorized and that the status would need to be overridden and this should happen later that evening.<br /><br />3) On the 15/03/2016 I phoned the clinical team at just before 11:00 am and was told that the document had only been attached 15min earlier. I was then told I was being rude and I asked to speak to the manager. I was placed on hold and then left there without anyone answering.<br /><br />This operation is in less than 24 hours and this is the level of service patients receive from FedHealth way to go!</p>