Poor service

Fedhealth debited off my monthly member contribution at the beginning of this month. However, they have debited way too much off my account as a result of them pushing me up two salary bands than what I am in.

I have tried to contact them on numerous occasions where I have been left on hold for no less than 30min at a time, and have not yet been able to speak to a consultant. I then sent a number of emails, where no one has bothered to reply.

I find this absolutely ridiculous, and not up to standard.