Poor service

Called into your contact centre on behalf of my mom on the 07.05.2021 with regards to her chronic benefits I spoke to an agent called Shufadzo Mashawo call ref 060521QkBKvm who was unhelpful , he didn't bother to explain how the benefits work he told me he is not clinically trained when i asked him to call the provider with regards to the claim he told me he cannot do that the provider in.

This is the poorest I've ever gotten, i work in customer service aswel and i know exactly how members need to be treated, please take this up further with the agent , if he lacks knowledge the upskill him and if he doesn't want to help people he shouldn't be in customer care especially dealing with mbrs with chronic conditions I'm disgusted.