Poor management of payments received by Fedhealth, leading to immature suspension of membership.

I have been paying my membership fee every month to Fedhealth, I received a notification on the 14th of March that my membership has been suspended due to arrears with effect from 01 February 2019. This is despite the fact that my membership is uptodate, in fact, I pay them in advance . Fedhealth is quick to suspend our membership without seeking clarity from it's members. I am not sure if this is done intentionally so we are unable to claim from them and for them to save costs?. Fedhealth, can you please ups**** your people in finance to do a proper reconciliation of payments made to you. Secondly, if you need clarity, please contact your members before you implement your suspensions due to your lack understanding of accounting. My membership number is ********** 3057.