Poor management and don't care attitude

"Real medical aid" "join the family " what a joke and what a joke of a medical aid, they don't care about their members and only their next installment. Firstly when confirming your membership they request certain answers such as name, email and mobile details... I was unemployed and contacted fedhealth and asked their opinion on cancellation or suspension they advised me to suspend and then review in three months. Which in three months I did and it was then that I was advised that my membership was terminated and that they had reversed payments made to medical institutions. When I enquired as to how they could not contact me before this they mentioned they did via email and text messages to which I never received. She then asked me to confirm my details which I did and it turned out that they had the incorrect information which infuriated me as you can imagine. I then demanded to understand how this is possible If I confirm on each call that I make these exact details and she admitted that they don't pay their fullest attention. They then requested that they review my case correct the mis-management to which their response was to reenable my membership. I have no problem with but when I ask what of the reversals made i get no responce. I Have emailed and requested for this to be dealt with, with over 10 emails now and their response is continuously resending me membership forms... now I have medical institutions demanding money from me while I'm still unemployed and fedhealth while let's just say don't care about there members... What frustrates me the most is that I took there advise on what to do, their decisions is what placed me in this situation. Be careful of your medical aid provider and the advise they give you, they say they care but do they??