Poor Excuses

Yet again I have had to resort to hello peter in the hope of getting a response from Fedhealth. I am due a refund for a claim submitted but they decided it was feasible to reverse a payment to me from January and offset it against the reimbur*****t due. My query is dated 5th December and after being told that the turn around time is 5-7 working days and spending at least 15 minutes on the phone each time I call I eventually resorted to asking for the supervisor. I was told she would call me back,well maybe she phoned someone else because she hasn't phoned me. Also being told that there is a high volume of claims is not good enough,get more staff. 2 weeks to sort out one query is really NOT good enough,