SV
Susan V
1 reviews | Active since Oct 2021
14 Jan 2022, 10:59
Poor customer service from Fedhealth
I have been trying to get an answer out of Fedhealth regarding a medivault query I have. I only get a reference number and no reply. You are nto abel to escalate a problem and the customer care agent gives out incorret info. Not happy at all with this service.
Helpful (0)
Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
14 Jan 2022, 11:02Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply14 Jan 2022, 11:02
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
17 Jan 2022, 08:17A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
Fedhealth Medical Scheme's reply17 Jan 2022, 08:17
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
SV
Susan V's updateReviewer Update
19 Jan 2022, 13:33Good day, the cnsultant that was in tuch with me only resolved half of my query. Can someone please get back to me as emails are not repsonded to.
SV
Susan V's update19 Jan 2022, 13:33
Reviewer Update
Good day, the cnsultant that was in tuch with me only resolved half of my query. Can someone please get back to me as emails are not repsonded to.