Poor customer service ever

<p>On the 7/3/2017 I called the call Centre department as I wanted to submit a claim for co-payment of R400 we had to pay cash at the Doctor and I was told that my wife needs to write a letter and sign it giving the claims department permission to credit my account( husband ) and also email the invoice from the doctor. All documents were emailed and I was told to wait as Fedhealth process their claims on Thursdays. Friday I called after I have realized that there were NO funds in my account the guy by the name Mandla advised me to write a letter giving the claims department the permission to credit my account together with my certified copy of ID and my wife's one again all was done. When I called the following day to check if they have received my docs I was told that they are nowhere to be seen on their emails I then requested to speak to Manie and he asked me to forward the docs to his personal email. Manie didn't reply back to let me know if he had received the documents. I called again and I was assisted by the lady Mpho who advised me to forward my bank statement as the account number was not clear, I did forward my bank statement to Mandisa Hlophe the team leader and she confirmed that she has received the document and will link the docs to the claim and I should expect money Tuesday. I also emailed my 2nd claim of the same amount R400 and was advised to maybe expect the two payments this past Tuesday. Yesterday late I sent Mandisa email asking about the payment and there was no reply. Today when I call I was told to wait for tomorrow and I insisted to speak to Manie or Mandisa and the call Centre agent told me all team leaders ate in the training if I don't mind I can hold the line until they come back what time he doesn't know. I felt that the guy was giving me the attitude here and forgetting that the ****** R3300 that I am paying every month pays his salary. Can I please ask Fedhealth to pay my R800 they owing me? I might say I am very dissappointed about the service and the lies I received from the team leaders no wonder why their call Centre agent don't know how to speak to the people that are putting food on their families table. I am waiting for my money to be paid No later than Friday the 7 before 12:00 </p>