Poor customer service

Good day,

My membership number is ***. Not happy with Fedhealth promise clients and doesn't deliver. Been trying from the 4th of Jan 2021 to resolve this refund. Had numerous calls made and emails send.

Email send below still waiting for a reply.

*** [MI***] From: Shaun Mac Farlane To: *** CC:

Good day,

Please see the notes on the policy was advised on the 14th already to wait for the 7 - 10 days.

Its Febuary now and u guys telling me to wait a further 10 days. Not happy with this service from Fedhealth.

Going to take further as I'm going in circles with my query and also call centre putting me on hold for over 15min then just drop the call. Had to call back and was over 15min on that call. Going to report this matter also to Hello Peter.