CB
Carli B

1 reviews | Active since Jun 2016

07 Jun 2016, 10:39

Poor Customer Service

<p>I have send through my Termination letter the 4th April due to retrenchment . After numerous calls to make sure the medical needs to cancelled they still put the debit order through my account. Eventually I have to load a stop order on my account for fedhealth and received an sms that needs to pay outstanding contributions of R2358.00 for backdating and reversal of claims? After I have done my part.</p> <p>Poor customer service.</p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 Jun 2016, 08:22
Official

Thank you for your message, please allow us some time to investigate. A consultant will be in touch as soon as we have a result.

Kind Regards

The Fehdealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 Jun 2016, 12:59
Official

A consultant has been in touch to discuss your concerning matter in detail. We trust you are happy with the result.

Kind Regards

The Fedhealth Online Team