SB
Shasmikiran B

1 reviews | Active since Dec 2016

04 Jan 2019, 19:46

Poor Customer Service

I have been pleading with Fedhealth to assist me for about 6 months now. I have requested my matter be escalated to management on 3 occasions but no one has contacted me. Basically the medical aid is claiming money from me that I don't owe them. I have asked them to investigate the matter and call me but this is not done. Poor customer service. Shasmi ********** 123

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Jan 2019, 08:35
Official
Dear Fedhealth Member,
We acknowledge the receipt of your message, kindly note that our Website is currently experiencing system difficulty.
Please forward us your HelloPeter message to *** for urgent resolution. Best Wishes,
Fedhealth Family. 
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply21 Jan 2019, 09:35
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family