Poor customer service

<p>I went to fedhealth's website to check which medical aid i can take and a message popped up from client service asking if they can help. I gave them my number and Valenteen called me back. She adviced me and i decided to take the Maxima Entrysaver for myself and my daughter. She sent me forms to complete and i filled them and sent them back on the 20th of July. I emailed her again on the 24th to ask for feedback and got no response. I called the call centre and they said they are still processing the application. On the 27th of July, i got an sms welcoming me to the medical aid. On the 28th of July i received another sms saying i can view my ecard. I opened it and i was the only one on the card, i immediately called the call centre to ask why my daughter was not on the card and Angela said they didnt receive a page to add a dependant so i forwarded her the email i sent to Valenteen and she saw i filled in my daughters details. She said she will excalate the matter and get back to me. I called on the 31st of July to get feedback and was told there is no response yet. On the 2nd of August i email Angela to no response. On the 3rd of August i called again and Gregory said a response was sent to the agent i was dealing with and she was adviced to send me an amendment form. At this stage i am very fustrated and ****ed off, a simple request for medical aid has turned into a nightmare because someone didnt bother to fill in my daughter's details. If getting medical aid from fedhealth is such a hassle, imagine having to claim or get medical treatment. Such poor customer service from Wellworx and fedhealth!</p>