POOR CONTRACT MANAGEMENT

Firstly I will like to comment on your poor service and understanding of my situation. I don’t pay for something I don’t have any proof that the contract exists. It took you 2 months to send me any form of proof that this contract existed. Only after the second month of threats did your institution do so. Secondly you then send me a suspension notice based on no payment, even though I received no documentation. Your institution then deducts the money off my account and again a day later sends me notice that my membership is suspended. You take money with no paperwork in place, expect me to pay for stuff with no validation. I send you mails and all you do is send me a reference. Give my money back and I will go somewhere else.

Proof that debit order was run against my account was supp****. Give this money back. Furthermore you ran two separate instances that led to my account being in arrears I did not authorize it. I want my contract canceled and pay my money back, or I am going to the consumer protection authorities.