wN
winile N
1 reviews | Active since Dec 2012
07 Jan 2021, 11:50
Poor communication system
I joined Fedhealth in November 2020 and even today I'm still waiting for my membership card. I want to release funds but I don't have access to the app nor the family room. Tried to call the call center but I couldn't get through, logged two tickets not even 1 has been answered. I have to go see the doctor but I don't have funds to do so. Whatsapp keeps on saying "Sorry I did not understand the question"
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Replies (1)
Fedhealth Medical Scheme's replyOfficial
19 Jan 2021, 15:19Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply19 Jan 2021, 15:19
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Best Wishes
Fedhealth