Poor and slow customer care

Item: Fedhealth Medical Scheme
Rating: 3
Author: Tamsyn A

Slow customer care. I have been struggling for days now to contact my broker and get help. Even the details provided don't work. Even requested a call and still nothing. Now my claims are going to be reversed even though I am prepared to pay my premiums next week.

Helpful (0)

Replies (2)

Fedhealth Medical Scheme's replyOfficial

14 Feb 2024, 14:34

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth

Fedhealth Medical Scheme's reply14 Feb 2024, 14:34

Official

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth

Tamsyn A's updateReviewer Update

18 Feb 2024, 19:00

My thanks to you then as I wasn't at all informed hence my constant calls. Please send prompt feedback in future. Otherwise I'm glad that the issue has been resolved. Thanks for your service

Tamsyn A's update18 Feb 2024, 19:00

Reviewer Update

My thanks to you then as I wasn't at all informed hence my constant calls. Please send prompt feedback in future. Otherwise I'm glad that the issue has been resolved. Thanks for your service