Poor Admin results in Medical Aid suspension - Stay away!!!!

On 14 Jan 2020 I instructed Fedhealth to change my banking details. I received an automated reply (Ref No FDH-03985-P2Y5B3) confirming receipt of the instruction. On 15 Jan 2020 at 09:41 I received an automated reply stating the query had been resolved.

On 1 Feb 2020 the funds were deducted from the wrong / old account, needless to say I incurred penalty costs because the transaction was unsuccessful.

On the 3rd (next working day) I started trying to rectify the issue. After numerous calls and live chats the issue had not been resolved. On 5 Feb 2020 I made payments to the required bank accounts to ensure my contributions remain up to date.

On 6 Feb 2020 I receive email notifications that my medical aid and Medivault have been suspended due to outstanding contributions.

I have now incurred in excess of R500 worth of penalties and costs to remedy the situation. Not counting the time I spent on the telephone.

It is amazing how Fedhealth cannot administrate the change of banking details in 20 days, but they can suspend your medical aid within 2 days.

I am utterly disgusted in their administrative support and will not recommend them to anyone.