1 reviews | Active since Jun 2014
*** - Reinstatement
I spoke to Andrea Krouwkamp on behalf of the client TIME: 11:20am to 12:10pm.Above Policy got cancelled 31/07/2015. Fedhealth cites that they received note on financial constraints hence they cancelled. Client in Dec2014 requested change of ownership and bank details.**** - NOTES:GAIL SENT EMAIL FROM MAIN SOURCE (Mohamed Mayat 10 June 2015) REQUESTED CANCELLATION.*EMAIL ON CHANGE OF BANKING DETAILS - 29 DEC 2014 *** - TO NEDCO CURRENT - ***363,LEONARD NEL - FEDHEALTHCAPTURED 9TH CHNAGES. and SANDRA SMITH - FEDHEALTH REMOVED THIS ACCOUNT ***,WHERE AS R21084 DEPOSITED ON THE 12 MAY 2015, R5***, JUNE, JULY 1S DEBITED ON THIS ACCOUNT. REASON FOR STOPPING THE ACCOUNT UNKNOWN TO CLIENTS AND CLIENTS NOT INFORMED. We thinkthis was done because the Daria is on treatment and now are being told to reapply and reinstate policy. This is not the first time Fedhealth tried to get rid of the clients.Clients want to continue with the policy as this is essential for the health of their child. We are of the notion that no cancellation or changes should be done without consent of clients. No communication was done with clients.Im GIVEN on behalf of client. <br>
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Thank you so much for your comment, and letting us know that you are not happy with the service provided.
We will do some investigating, and get back to you soonest.
Kind Regards
The Fedhealth Online Team
