1 reviews | Active since Jul 2009
PMB Payment
Twice a year I have thyroid blood tests. A condition that is registered on PMB. Twice a year a claim is submitted from Lancet and half of the bill is paid from my PMB. In January I had my blood tests done again and low and behold only the Cholesterol blood tests are paid from my PMB. Twice a year Lancet use the code 4484 which code includes procedure 4482 and 4507 therefore that should be paid from my PMB. I have queried this three times, had three different reference numbers, three times the account has gone back for reassessment but whoever is assessing the account cannot see that code 4484 is inclusive of 4482 and 4507 which is on the account. The claim is nothing new, nothing has changed so why can't the assessor get it right. Fedhealth even tell me on their statement that code 4484 is inclusive of code 4482 and 4507 so what is SO DIFFICULT!!!
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, thank you for letting us know about your dissatisfaction with the service you received from us. We will look into your complaint as a matter of urgency, and get in touch with you as soon as we can.
Kind Regards
The Fedhealth Online Team
