vR
virginia R

1 reviews | Active since Dec 2015

14 Nov 2025, 17:23

please stop being *********

I received an SMS from Fed health stating that i need to pay an amount of R2000 Within 14 days or my account will be handed over. this is an account that was closed over 2 years ago.

firstly i called fed health a few month ago wanting to make an arrangement ,and i was told that this account was closed. and that the only account available is the new membership account i currently have.

i never received a call i never received an Sms i have never received a LOD stating that i should make payment .

i just receive this SMS stating that i am going to be handed over.

fedhealth must refrain from being *********. there are certain steps to follow before one can decide to hand over a matter.

none of those steps were followed.

i request fedhealth to follow the correct steps and contact me regarding this matter so that we can find a way to resolve the matter.

i will wait for your call.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 Nov 2025, 07:44
Official
Dear Member, Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.  Best wishes,Fedhealth 
vR
virginia R's update17 Nov 2025, 11:46
Reviewer Update
Good day

i have not received a call to discuss the matter