NJ
Natalie J

1 reviews | Active since Oct 2014

20 Nov 2023, 17:04

Please stay away from this medical aid the service is really bad.

I have been hospitalized from 6th November 2023and discharged 10th November as I opted to be discharged as my membership was terminated because they fekt i did not disclose a back problem but i was not even admitted for anback problem. How can one do this to people who has had to be at the mercy or a hospital.

I had so much much stress dealing with Fedhealth but yet no response to my apeal tonhave my hospitalization authorized.

I would never recommend Fedhealth to anyone as they have been sending me from oillar to post and whenever I do call them or use there various platforms its the same story just a different day.

People please stay away from this medical aid.

I have reached out to my doctor who treated me and he said my condition is considered PMB so irrespective of what the medical aid said they should have authorized it. What a bunch of idiots.

0
Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply21 Nov 2023, 09:47
Official
Dear Member
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry. 
 
Best wishes,
Fedhealth 
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply21 Nov 2023, 14:02
Official
Dear Member

A consultant has been in contact with you and detailed feedback has been provided. 

Best wishes,
Fedhealth
NJ
Natalie J's update21 Nov 2023, 16:56
Reviewer Update
The consultant has advised me to get a medical history of 12 months for the non disclosure of a back pain which is not related to the admission of the 6th November 2023 that is what the consultant said
NJ
Natalie J's update21 Dec 2023, 08:49
Reviewer Update
Until today I am still sitting with the same issue.

Please people stay away from this medical aid