PAYMENTS NOT DONE IN FULL

MY DAUGTHER WAS BORN WITH HER LEFT LEG SORTER THEN THE RIGHT SO THAT MAKES HER A PMB CASE.ALL MEDICAL AIDS TRY AND DITCH A PMB CASE SO THAT THEY DONT HAVE TO PAY WHATEVER IS NEEDED MY DAUGTHER WENT FOR A BONE LENGTHENING OPERATION LAST YEAR MAY WHICH THE MEDICAL AID DID NOT PAY IN FULL SHE HAD A FIXATOR INSERT ON THE OUTSIDE OF HER LEG WHICH WAS REMOVED IN DECEMBER THE DAY I JOINED THE MEDICAL AID NOBODY DONE ANY RESEARCH OF MY DAUGTHER'S CONDITION TO SEE WHAT OPERATIONS SHE WOULD REQ FOR THE FUTURE AND WHAT TREATMENT....BEGINING OF LAST YEAR MY MEDICAL SAVING WAS UP WHEN I DID A QUERY I SAW STUFF FROM MARCH 2014 HAS BEEN DEDUCTED FROM 2015 SAVING BUT STUFF FROM NOV 2014 DIDNT GET PAYMENT HOW THE HELL DOES THAT WORK