PAYING FOR BENEFITS THAT ARE NOT BEING USED!

At the beginning of January, my daughter and I both got up to having stomach cramps and horrible congestion. I then remembered medivault and called the customer service centre where i held on for almost 20mins before someone could pick up. I did load R1200 from the vault into the wallet. Apparently, there is a 5 day cooling of period for you to transfer the funds back which i have found out today from a different agent. At this point i cant even remember if this was mentioned to me or not. You guys should have a recording. When you are sick and in pain you cant even think correctly.

I however have not used any of the funds allocated to the wallet. I get an sms today saying that an instalment is due. Regardless of this cooling period, WHY SHOULD I PAY FOR SOMETHING THAT I DID NOT USE??? This is utterly ridiculous. you did not use the service yet you must pay. How can this be possible.

What is worse is that you cannot transfer these funds back, How dare you advertise that this a medical for the people by the people when people do not have proper accessibility of the medical aid. Total hogwash.

Seems FEDHEALTH is just out to take money from their people! Forcing them to pay for so called benefits that was not used!