PATHETIC SERVICE FROM FEDHEALTH MEDICAL SCHEME

At the beginning of Lockdown i took the covid option 2 where I took a 2 month payment gap as i was on unpaid leave ,when i took this option i was advised by Thabang in credit control that once I make the first payment and make a payment arrangement to pay off the two months money the and the suspension would be lifted,well i paid the premium at the end of June and sent Fedhealth pop to date my suspension has not been lifted,i have been trying to make a payment arrangement for the arrears since the beginning of June with no joy whatsoever,I have sent several emails advising how much i can pay every month with no response,Yesterday the 1st of August my account was debited R5020.00 for the current payment and R10040.00 for the two months arrears,how is this possible how can fedhealth take 3 months money from my account without advising what happened to the payment arrangement ,Fedhealth is pathetic the service is pathetic response turn around time in non existent,i need this sorted there is no way i can afford over 15k to be deducted ,during this time how must i get through the month what must my children eat,this is theft and i will take this matter further if this is not resolved today