Pathetic service from Fedhealth!!!!!!

I called in to confirm banking details because I wanted to make payment on my outstanding medivault fees and the consultant I spoke to mentioned to me, and I received an email confirming this, that I only now owe a specific amount to the scheme and there will be no more debits on my account. On the 2nd of Jan like clockwork they debited my account once again for an amount which I just cannot understand and they have still not called me back regardless of my requests to do so. Fedhealth honestly needs to pull up their socks because their service can honestly be pathetic!!!!!