Pathetic service and Terrible Medical aid

Pathetic service,I have been a member for the last 20 years with this medical aid. Recently I had to undergo a few medical procedures and each time we submit a authorization to them it always get declined, this is putting my health at risk because I have to call their call centre 5 times a day and speak to different agents who is unable to assist to tell me why the claim is declined.They pass you around from one agent to another. I need to undergo 2 more medical procedures and My treating doctor still has not been paid in full paid for the surgery that was done in April 2024.No one can tell me why.I sent another authorization about 2 weeks ago and this one has also been declined. No one cares about your health at Fedhealth. I have been dealing with a certain escalation person from their executive team but she refuses to assist me this past 3 weeks. This is extremely frustrating especially when you are recovering from surgery and have more upcoming surgeries to attend. Do not think of ever using this medical aid.