Pathetic service and no employee seems to have any decent training

Been waiting for 3 weeks now to get authorization for medication, and not having this auth, is affecting my work. Being a commission earner means I will not be earning an income this month, and am unable to pay anything including the insane monthly premium.

Worst part is no one knows what is going on, every time I phone to find out about the authorization, they have to send the documents to someone else, and no one ever knows the status. Each time I get an answer of it will take 5-14 working days.

Pathetic