Pathetic Service

Customer care is absolutely pathetic, there is no words even. There was a bank error on Wednesday and my membership did not go, so i eft it 9am on Thursday morning, the bank send proof of payment, so did i and spoke to 2 agents, friday i wanted to make sure its sorted, spoke to more agents and they said that they will make sure it gets allocated but i don't need to worry i am actice, also email the pop myself 4 times during the 2 days. So today i get to the pharmacy and they told me sorry Sir we can't help you because you are suspended, so thanks for leaving me red faced infront of people fedhealth, what if something happened over the weekend and i was declined at a hospital....this after i pay a fortune for the membership and trusted that 4 agents will atleast do their work...i am in a good mind of reporting these agents by name to the medical aid board, so i told the 5th one just now if its not sorted in 2 hours will do it and add her name to the list.

Fedhealth you got people sick people and vulnerable people that put trust in you and your people, surely you can step up...very disappointing.