Pathetic Service

I cancelled Fedhealth back in August, before I cancelled I called in to find out the cancelation process and what will be due, the agent I spoke to told me that I will need to serve a calender months notice and that my last payment would be end of August, to my shock and dismay I received a debit order end of September which I reversed and then I got a mail from a credit controller, I phoned to find out again what this was about which it was explained that they bill in arrears and no one came back to say oh but there is more, I asked for banking details and paid and thought that was it but noooo Fedhealth is refusing to let me go an they are trying to make me suffer for canceling. They have yet sent me another bill.... You know had I not asked before I cancelled I would not bother writing this review but I did ask and it is not my problem that your agents failed to give me all the information when I called requesting. I spoke to a Maryka who wanted to tell me that I only joined the scheme this year January hence the outstanding, I had to correct her which shows that from agents to their team leaders, non of them are trained to look at customers information properly, I have requested for my recording for when I phoned to cancel and this Maryka said she can only send me a script that she is going to type to me after she listens to my call but cannot send me the actual call!! Really? I will not pay that R1500, I followed protocol as a client and you did not! FIX THIS!