pathetic service

-had some blood tests done on 20/09/2017 -bill was supposed to have been paid from a treatment protocol however fedhealth paid out of -savings leaving me without savings and an outstanding bill. -queried with call centre on 08/10/ 17 was told that icd 10 codes were incorrect. - I contacted the service provider and asked them to correct the codes and resubmit the claim which they did on 16/10 /17 -queried payment again with f/health call centre on 08/11/17 and they denied receiving the corrected claim -I then emailed a copy of the claim to fedhealth on 08/11 and received an email confirmation -on 19/ 12 /17 I called to check on the progress I was informed that the claim could not be processed because the document was not clear this being 41 days after they received the document they didn't bother to inform that it was not clear. -I resubmitted the document on 19/12/17 -on 29/12/17 fedhealth reversed some of the incorrect payments but stillused up my savings and left an outstanding balance - on 17/01/2018 I again queried the discrepancy I have not received a response to date please get your house in order before posting a generic response about someone contacting me or looking into the matter MEMBER NO: ********** 4282 USE THIS TO FIND ALL YOUR RECORDER CONVERSATIONS AND REFERENCE NUMBERS