Pathetic once again

I’ve wrote a previous complaint , half the matters where resolved.I’ve phoned and spend hours on the phone!

I’ve birthed on the 30th of April at GeneseLife Hospital. I’ve paid for my private room R1880 and now I’m battling to claim back from Fedhealth medical aid due to Life Hospitals claim code. They refuse to investigate or even try and assist me. All they say is that the code have a zero rand value and they can’t assist me. Claim code that was used by Life Genesis hospital for a private room is 57021 and according to Fedhealth that code does not have a rand value…. Ive birthed at Genesis in 2020 yet they paid for it back then. All the statements show that the R1880 was paid by patients so CLEARLY they have proof that I paid for it!!!!

I’ve spoken to Gugu from Fedhealth claims departement and she escalated the matter but no feedback are given to her other than the claim code have a zero rand value. She’s been trying her atmost best to assist me but it’s impossible!

Medical aid said that the claim code have a zero rand value. SO WHAT SHOULD I SO????? Beg????

Absolutely ridiculous service!

I am beyond exhausted! I had to beg for almost all claims to be paid out after the birth of my son!!!!!!

I am seriously considering to move to another medical aid!