Pathetic, greedy lairs with stupid, *********** staff

I can not even begin to express how useless and pathetic this company is. This is a follow up to the pathetic service that I have received over the last month. You can see my previous complaint here: https://www.hellopeter.com/fedhealth-medical-scheme/reviews/refusal-to-pay-claim-and-useless-call-centre-staff- ********** Since then I recieved one call and once agian I have to deal with a useless member of staff who, conce again, promised to call me back. But the best part of this one is that he **** to me. He insited that my docroe is not on the scheme when you can to their webostre and in less than a minute find my doctor on the system. So here is the b*ll**** I am getting from them: 1. Your scheme is exceeded 2. You have to nominate your doctor 3. Your doctor is not on the system

So here is the reality 1. My sheme LAST YEAR was exceed BUT I have free GP visits. 2. My doctor was nominated LAST YEAR AND THIS CLAIM WAS FOR LAST YEAR. But they are using this to claim that they don't have to pay. The call centre ******s can't get around this idea of a new year. 3. My doctor is on the system.

All of this because they don't want to pay me my R375. I really can't understand why this is all so hard. I have dealt with 5 idiot employees who won't listen to my problem, can't comprehend it, lie and then promise to call me back and don't. Why is it so hard to differentiate between last 2017 and 2018? And why can't I speak to someone who can't answer a question or handle a problem if it is not on their computer screen? 2 months now. You have got o be kidding me.