PATHETIC CUSTOMER SERVICE!!!!

COMPLETELY USELESS!

Never in my life have I had to deal with a company so utterly useless! After being in a serious car accident in October, I have had to spend my recovery dealing with Fedhealth refusing claims and giving me the run around telling me to obtain clinical motivation letters to prove the severity of my injuries and justifying why the doctors did what they did while I was unconscious and in pain like I have never experienced before. I am CONSTANTLY having to chase them up as I NEVER get feedback from them, requests for supervisors to call back are ignored, live chats are closed when the agent cannot handle the questions being asked, transferred from agent to agent (wasting airtime!!!!) because they don't want to deal with an issue.... Pathetic! If I could change medical aids today I would! Never, ever have I ever had this type of service with Discovery and I was with them for over 10 years!