Pathetic Customer Service Agents and Service ... THE WORSE EVER !!!!!!

I have been trying to get in contact with the customer service department from 9:00am this morning I have made 3 calls and held on for 30 to 45 min per calls, furthermore I waited 54min to get onto a live chat , when the chat eventually became available the agent asked for my details and then never came back and responded , he put on a " Waiting for Operator "where I couldn't respond anymore. This is the worse customer service and response I have ever experienced . I need to find out urgently what is going on with my claim and I cannot get a hold of anyone.