Pathetic communication system

The most pathetic entity I have ever come across in my life of 71 years. Their communication system is totally pathetic. If you are lucky to ever receive a response on an e-mail or telephone discussion after you received the automatic reply with a reference number informing you that your enquiry will be attended to. you cannot reply to the same person again. Tour message go into general basket until somebody else reply with a complete different storey and so it goes on and on and on. It took me from April to 7 October 2020 to get a contribution reconciliation statement after payment of my contribution was switched from my company to myself due to lack of income of my company due to Covid-19. The reconciliation was a lot of *******. During the next week or so I received three more statements, none of which made any sense. I eventually received something acceptable by end of October. I have also been requesting a new payment reference number for self payment since May 2020, which I eventually received end of October. In the mean while my membership was terminated and they now re-instatement was declined without giving any reason. Just one word "declined". In my opinion a business with such a pathetic communication system should not be allowed to do business with the public.