PATHETIC ADMINISTRATION : FEDHEALTH MEDICAL AID

I am a member of Fedhealth Medical Aid, Maxima Exec Plan with membernr ***,since 01 April 2014.I was initially placed on a 3 month waiting period and enjoyed full benefits since 01 July 2014. <br> When i recently attempted to make an appointment at my GP, Dr Heyns at Medicross,Pta North, i was told that 3 consultations was unpaid by Fedhealth that took place in Feb/March, 2015.<br> I took the matter up with Fedhealth and received two different replies. Reply nr1 said that i was placed on a waiting period from 01 April to 01 July 2015 (ridiculous as i ALREADY served a waiting period in 2014), whilst reply nr 2 alleged that i am NOT on their records as a member !(EVEN MORE RIDICULOUS). In the meantime my health suffers as i cannot renew my chronic prescription medicine for Hypertension,Type 2 Diabetes and Cholesterol, whilst still paying my modest more than R3000 p/m premium. Every attempt to solve this fairly simple problem came to nothing hence my resorting to other avenues.