PART 2: BEWARE: Fedhealth might grab 12 installments in one go when you approve a monthly debit order with them – they tried to do it to me TWICE!

Yes, Fedhealth was in touch via e-mail, BUT the e-mail was addressed to someone else and the issues kindly captured by the agent who answered my call that day was not addressed in this e-mail addressed to someone else. I provided the correct reference number. Fedhealth, PLEASE NOTE: I am NOT Miss Lombard, NOR does the e-mail you sent have any relevance to the mail captured by your own agent (ref number provided).

When I went on Fedhealth's online chat (which I had to wait 13 mins for to access by the way), your agent had problems with his system and could not access the attachments or answer my questions, the same questions posted LAST WEEK.

When I asked the agent to let me chat to a manager I was asked why!
So, let me summarize what TODAY'S issues are:
1) if a chat has an attach a doc function which does not allow an agent access and,
2) the client attached all the docs in question ( in two different file formats) and provides the relevant ref number and
3) the agent cannot answer your questions because he cannot access the doc,
is it REALLY unreasonable to expect to speak to a manager?

REALLY, Fedhealth?! REALLY?!