Overall bad experience with Fedhealth

I wish you would ask me "Rate our Services" after contacting your customer care because I will most definitely NOT recommend Fedhealth Medical Scheme. And if I could give you a NO STAR above I would have done so cause at the current state you don't even reserve a one star.

I have consent on my childrens medical aid as they are not always able to phone themselves and with mommy expecting in a weeks time maybe you should have a backup plan.

1 Most important issue now is - my daughter in law is 38weeks pregnant. Baby's due date for normal birth was the 7th of Dec. On her last visit to the gynae he said that he need to book her for a C-section. Yesterday we got the reason codes - one being elective C-section and the other Babies Head to high. The authorisation was approved WITH A CO-PAYMENT OF R5200. Normal birth approved. Now my question to you as supposedly being a healthcare service - If she does go into labour and something happened do you give me authorisation to sue the hell out of you? You VERY eager to take your money every month but NOT SO eager to pay when a services is required. Your call centre agents have an absolute disgusting and no care attitude towards their clients. We now have to get a motivational letter from the doctor - in other words you are questioning his ability to do his job??? The same ICD10 codes given to Discovery/Medihelp and no issues. So I guess we will opt for another medical aid. Probably the reason why so many healthcare service providers are not interested in being on your network list of providers.

2 We have requested membership cards in October as they have not received their welcome pack nor their medical aid cards. Up to date NO LUCK - STILL NO CARDS. Feel free to check the history on their membership. It's been escalated to Supervisors with no effect at all.

You can contact me for the membership details - that is if you will get back to us.

Regards Martie **********