Outstanding Customer Service

I recently app**** for a Chronic medication to be approved, which was not on the Fedhealth Medical Aid approved medicines list. This is usually a very stressful process for the customer, as one can wait for weeks to see if medication is approved. I was assisted by Shiraz Ebrahim in this matter, who was not only very kind and understanding, but he went beyond the normal call center agent requirements and phoned me back twice to give me updates on the matter. I would like to commend Shiraz for outstanding performance in order to assist a customer. He went out of his way to assist me and for that I am very grateful.<br> <br> Maxine Lazar