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susan F

1 reviews | Active since Aug 2014

07 Sept 2015, 12:24

outstanding billing after cancellation

good day, i cancelled our medical aid as at end april 2015 and have been receiving threatening emails and sms advising that i have been handed over due to outstanding accounts. i have had a clean account with fedhealth for years and due to it getting too expensive cancelled to take out cheaper option. i advised all our service providers that a three month waiting period after april was implemented where i was to pay cash for medical expenses while waiting for new m/aid to kick in. if a supplier has forwarded account on to medical aid to be paid surely its not my problem as as far as i am aware i have paid for it and also why is the accounts not blocked after cancellation. i had to pay in 2912.oo which apparently was overpayment on fedhealth account and i settled it but not happily. then the following month another 931.00 and a sms from debt collector to say i have been handed over to the credit bereau. iam horrified that they donot have the decency to check my history with their accounts dept before handing me over. i am truly dissapointed in your ability to handel clients and we were hoping to when we were financially in a better position to reaply with fedhealth but not<br>

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Sept 2015, 14:23
Official
Hello taskersa,

Thank you so much for taking the time to let us know that you are less than happy with the level of service you have received. Please allow us some time to look into your query and we will be in touch as soon as we have a result.

Kind Regards
The Fedhealth Team