Optical claim payed out of wallet (even though it is a core benefit)

As stated in previous response: Please forward me your contact details. I work in an infectious environment and do not always have access to my phone. I do not want to phone the general enquiry lines,though. Thank you in advance.

I have received the notice regarding the amended claim from you. I would like to speak to Gugu Matroshe-Bango that sent me the email so that we can discuss the conditions regarding the claim. Send the contact details privately if necessary. Thank you.

Thank you for finally rectifying the problem. It is just a shame that it almost took 7 weeks to resolve. I want to thank Gugu Matroshe-Bango for her role in the process.

I have found communicating with Fedhealth frustrating, because you do not have any direct contact numbers or email addresses and I was forced to correspond via the general Fedhealth email or client services. I ended up spending far too much time having to explain the same situation to several Fedhealth staff (the previous staff member were almost never available when I wanted to speak to them). I would suggest that complicated cases (like mine) be handled by an specific individual. This would avoid confusion and hasten resolving the issue at hand.