Ongoing poor service from Fedhealth

The same issue posted on Wednesday last week. I had a call with a most helpful consultant post my post on hellopeter.I was told the claim would be processed and would be on the Thursday 13th payment run. Surprise surprise! I have just received an email stating that the document submitted is not readable and could i please resubmit for processing. This after the helpful consultant was able to see the document online when we talked last week and repeated what the claim amount was!