One month later and still claim not processed

I am at a loss for words. It has been a whole month since we first submitted our claim for a network doctor for treatment in a hospital for a procedure we had authorization for. No amount of calling, mailing, begging you to finalise this or complaining in public made Fedhealth care or speed up the process that was a mistake on their side.

Fedhealth promised this would be completed and paid on the 9th of January. Well we are still waiting. I know you won't do anything but at least everyone can see that this is the way you treat people that has been with you from 2009.

So after 9 years we will be looking for another scheme because for the amount we pay we deserve better.