SG
SIbongile G
1 reviews | Active since Aug 2011
08 May 2024, 19:19
Not pleased at all with the claims department
I recently joined fedhealth and i'm really not happy with a claim incident. I bought medication at dischem and submitted the invoice (which came from dispensary) and proof of payment . I just received an email that my cliam was rejected due to the fact that there was no practice no on the invoice. The dischem invoicfe has the pharmacist no and practice no on it. Can someone please please assist me with this. I am very disappointed that i'm a new meber yet i already have to deal with back and forths over a claim.
Regards, Sibongile Gumede
Helpful (0)
Replies (2)0
Replies (2)
Fedhealth Medical Scheme's replyOfficial
09 May 2024, 08:11Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply09 May 2024, 08:11
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
SG
SIbongile G's updateReviewer Update
09 May 2024, 22:25Good day
I received an email this morning that my claim was rejected because of the practice number not appearing on the invoice and that i must resend a revised invoice. I contacted dischem and they said that the practice number is the "pharmacy number "***" which Is already on the invoice. This honestly seems like excuses are being made to process my refund.
Thanks
Sibongile Gumede
I received an email this morning that my claim was rejected because of the practice number not appearing on the invoice and that i must resend a revised invoice. I contacted dischem and they said that the practice number is the "pharmacy number "***" which Is already on the invoice. This honestly seems like excuses are being made to process my refund.
Thanks
Sibongile Gumede
SG
SIbongile G's update09 May 2024, 22:25
Reviewer Update
Good day
I received an email this morning that my claim was rejected because of the practice number not appearing on the invoice and that i must resend a revised invoice. I contacted dischem and they said that the practice number is the "pharmacy number "***" which Is already on the invoice. This honestly seems like excuses are being made to process my refund.
Thanks
Sibongile Gumede
I received an email this morning that my claim was rejected because of the practice number not appearing on the invoice and that i must resend a revised invoice. I contacted dischem and they said that the practice number is the "pharmacy number "***" which Is already on the invoice. This honestly seems like excuses are being made to process my refund.
Thanks
Sibongile Gumede