Not paying medicine from MY savings what the hell

Dear Fedhealth,

I am getting FED-up with you now, first of all your staff does not know A from B, A tells me one story and B tells me another story. I have now followed up numerous times and every time I get no where with another version of a story!!!!!

Then after I requested to speak to your team leader I get wish-washy excuses - THEN while on the phone with another employee typing ANOTHER email to the team leader and telling me I will get a call from her (Mandisa) before 12pm and this was on Wednesday... well well a week later and I am STILL waiting - this because Fedhealth has my nasal drops (prescribed from my ENT) that will be paid from MY OWN SAVINGS yet they don't. So please can someone with PROPER authority and knowledge get in touch ASAP now!

Fed-UP Fedhealth client.

Regards Shjane