Not much return on our investments at Fedhealth

We have been loyal members of Fedhealth for over 20 years, with few claims. Every year, Fedhealth pushes up their prices but delivers less. We are now paying a lot of money to them every month. Their motto used to be that they were Family who cares for Family. Not the case! I have been trying to sort out 2 claim issues regarding our son who had Testicular cancer. 1. One since October 2020 (Testosterone injection of R2 288.05) Urologist motivated this as being necessary for a young man who had to have 1 testis removed. 2. The other since Jan 2021. (co-payment for an endoscopy at the day hospital- of R4 600) There is no Doctor who carries out this procedure in his rooms in our city. Every time I send in a query, more information is requested and I am sent to another department- eg. claims management, hospital dept, authorizations, specialists, oncology . Nothing is resolved. I am seriously considering finding a medical aid who can serve our needs better.